Customer Care
Warranty Policy
Warranty will be applied to all devices sold through the website and store.
12 month warranty on the functionality of the device is covered under warranty.
If there is any issue with the device functionality the customer can ship out the device within the warranty period. The phone will be inspected for the cause of the problem, once the problem is determined and if it is due to functionality we will arrange for exchange or repair. Physical damage or liquid damage will not be covered. If any damage is found on the device it will void the warranty.
If you would like to change the battery within 90 days of purchase it will only cost $20 just for the parts.
For any further questions, you can contact us 416-792-5511
Privacy & Safety
The Fone Store ("we"/"us") provides this Privacy Policy ("Policy") to inform you, the user, ("you") of our policies and procedures regarding the collection, use, and disclosure of personal information ("Personal Information") and the data we collect, do not collect, store, and do not store, from users.
The Fone Store respects your privacy and is committed to protecting such Personal Information.
This policy applies to you and all users who download/use/view the services, website ("Site") and/or content (collectively referred to as "The Fone Store", for convenience, in this Policy) while using/accessing the Site, and/or any third party websites or services.
The Fone Store Website may only be used by individuals who are at least 13 years old.
Payment Methods
We accept major credit cards like master card, visa, and Amex
- Credit / Debit Cards
- PAYPAL
- Offline Payments only accepted at the store
Quality you can hear
We’ve got your back. Every Fone store phone is throughly checked using our proprietary FoneCheck Process and comes with a 12 month warranty. A 70+ point check and detailed cosmetic inspection. All devices functions as good as new.
FoneCheck Score
- 9/10
- Quality: it’s as close to perfect as you can get with a pre-owned phone.
- Description: Minor signs of use but overall perfect condition.
- Casing: May have micro scratches you can barely see
- Screen: May have micro scratches you can’t see when the screen is on
- Hardware: Hardware: 100% fully working, tested, checked, and cleaned : All our batteries are at least 85% or more.
- 7/10
- Quality: These phones were well loved by someone - and now they’re ready for someone new!
- Description: Signs of wear with moderate scratches and scuffs.
- Casing: Scratches. scruffs and possible dings
- Screen: Moderate scratches with slight wear
- Hardware: Hardware: 100% fully working, tested, checked, and cleaned : For good condition batteries are at least 80% or more.