About Us

The Fone Store was founded in 2017 with a mission to provide quality smartphones at an affordable price. We have established our business around quality and outstanding customer service. Over the years our customers have become used to the high standards we hold for customer service. This truly has reflected our core values. As we have become the household name in Toronto and surrounding areas. We are striving to expand our service all across Canada and serve all Canadians for their smartphone needs keeping in mind affordability.

Let us serve you by making smartphones accessible and affordable. Let us make your smartphone purchase easy and truly hassle-free!
Let us know how you like our service by giving feedback on Google reviews. We are pleased to have over 300+ positive google reviews from our satisfied customers. You can also reach us directly.

Address (Toronto Store): 384 Yonge st unit 46 Toronto ON, M5B-1S8

Shipping Policy 

We will ship anywhere in Canada using Canada Post.

Free shipping all across Canada. Same day or next-day postage. Typically, it takes between 2-5 business days for your phone to arrive, depending on how close you are to our shipping facility in Toronto. ​

Please note that your phone will be shipped within 24-hours after the order is received. Orders that are on Friday will be shipped on Monday.

Free shipping all across Canada.

The shipping charge for returns will be covered by us, we will provide return shipping label.

Return & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  

The item can be returned within the first 15 days without any fees, any returns after the first 15 days of purchase within 30 days of purchase will be charged a 15% restocking fee. No need to have a reason past “just because”! That being said, if you notice an issue with your phone, please call us for troubleshooting and assistance. We’re basically wizards at solving phone problems and we’re always happy to help!

If you would like to return a phone, we’d be happy to provide you with a refund or help you exchange the phone for something else.

However, a 15% restocking fee will apply after the first 15 days of purchase and within 30 days.

Return shipping has to be paid by customer. We will cover the shipping cost for re sending the device after repair and exchange. 

Please note that replacement phones are subject to availability. We will do our best to match the specs of the phone you originally purchased or offer you a comparable replacement.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@thefonestore.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@thefonestore.ca.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


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We’ve got your back. Every Fone store phone is throughly checked using our proprietary FoneCheck Process and comes with a 12 month warranty. A 70+ point check and detailed cosmetic inspection. All devices functions as good as new.

FoneCheck Score

  • Rating: 9/10
  • Quality: it’s as close to perfect as you can get with a pre-owned phone.
  • Description: Minor signs of use but overall perfect condition.

  • Casing: May have micro scratches you can barely see
  • Screen: May have micro scratches you can’t see when the screen is on
  • Hardware: Hardware: 100% fully working, tested, checked, and cleaned : All our batteries are at least 85% or more.
  • Rating: 7/10
  • Quality: These phones were well loved by someone - and now they’re ready for someone new!
  • Description: Signs of wear with moderate scratches and scuffs.

  • Casing: Scratches. scruffs and possible dings
  • Screen: Moderate scratches with slight wear
  • Hardware: Hardware: 100% fully working, tested, checked, and cleaned : For good condition batteries are at least 80% or more.