Shipping-Returns

Shipping Policy 

We will ship anywhere in Canada using Canada Post.

Free shipping all across Canada. Same day or next-day postage. Typically, it takes between 2-5 business days for your phone to arrive, depending on how close you are to our shipping facility in Toronto. ​

Please note that your phone will be shipped within 24-hours after the order is received. Orders that are on Friday will be shipped on Monday.

Free shipping all across Canada.

Toronto and GTA Same day delivery is $20. Cash on delivery for all drop off and home delivery.

The shipping charge for returns has to be paid by the customer. We can provide with return shipping label

Return & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  

The item can be returned within the first 7 days without any fees, any returns after the first 7 days of purchase within 30 days of purchase will be charged a 15% restocking fee. No need to have a reason past “just because”! That being said, if you notice an issue with your phone, please call us for troubleshooting and assistance. We’re basically wizards at solving phone problems and we’re always happy to help!

If you would like to return a phone, we’d be happy to provide you with a refund or help you exchange the phone for something else.

However, a 15% restocking fee will apply after the first 7 days of purchase and within 30 days.

​Any shipping from our facility will be covered by us. ​

Please note that replacement phones are subject to availability. We will do our best to match the specs of the phone you originally purchased or offer you a comparable replacement.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@thefonestore.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@thefonestore.ca.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.