Shipping-Returns

Shipping Policy 

We will ship anywhere in Canada using Canada Post.

Free shipping all across Canada. Same day or next-day postage. Typically, it takes between 2-5 business days for your phone to arrive, depending on how close you are to our shipping facility in Toronto. ​

Please note that your phone will be shipped within 24-hours after the order is received. Orders that are on Friday will be shipped on Monday.

Free shipping all across Canada.

Toronto and GTA Same day delivery is $20. Cash on delivery for all drop off and home delivery.

The shipping charge for returns has to be paid by the customer.

Return & Exchange Policy

You can return your order within 15 days of purchase without any fees, any returns after the first 15 days of purchase within 30 days of purchase will be charged a 15% restocking fee. No need to have a reason past “just because”! That said, if you notice an issue with your phone, please call us for troubleshooting and assistance. We’re basically wizards at solving phone problems and we’re always happy to help!

If you would like to return a phone, we’d be happy to provide you a refund or help you exchange the phone for something else.

However, a 15% restocking fee will apply after the first 15 days of purchase and within 30 days.

​Return/exchange shipping will be paid by the Fone store. Any shipping from our facility will be covered by us. ​

Please note that replacement phones are subject to availability. We will do our best to match the specs of the phone you originally purchased or offer you a comparable replacement.